An Illinois family sued Volkswagen claiming Car-Net, its emergency telematics service, refused to help track their vehicle after a carjacking despite the Atlas SUV having their 2-year-old son onboard. A customer service rep allegedly said the family would first have to pay $150 for a new subscription to the service.
![Family Sues VW, Claims its Car-Net Service Failed to Help When Toddler Taken During Carjacking](https://headlight.news/wp-content/uploads/2023/11/Taylor-Shepherd-and-family-1080x675.jpg)