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Study: Owner Satisfaction with Service Departments Rise, But Dealers Still Missing Opportunities

Study: Owner Satisfaction with Service Departments Rise, But Dealers Still Missing Opportunities

The latest J.D. Power U.S. Customer Service Index revealed customers were happier with dealer service departments for the second straight year. However, the results also show that dealers are missing chances to improve the experience and engender more loyalty from vehicle owners. Headlight.News has details.

First Drive: 2024 Subaru Crosstrek Wilderness

First Drive: 2024 Subaru Crosstrek Wilderness

There are plenty of reasons why buyers have flocked to the Subaru Crosstrek, especially since the launch of the gen-3 model earlier this year. Now, there are even more reasons to check out the subcompact crossover with the addition of the off-road Crosstrek Wilderness. It offers increased ground clearance and other useful trail-riding features, as Headlight.News discovered during a run in the mountainous wilds near Utah’s Zion National Park.