Consumers getting tax refunds help drive the used car market early in the year and since tax refunds are up 7% compared to last year, it follows that used car sales are up during the same period. However, sales were up 16% in February, which is well ahead of the year-ago results. Find out more at Headlight.News.
The latest J.D. Power U.S. Customer Service Index revealed customers were happier with dealer service departments for the second straight year. However, the results also show that dealers are missing chances to improve the experience and engender more loyalty from vehicle owners. Headlight.News has details.