As protests at many Tesla showrooms become a daily occurrence and those who own the automaker’s products find themselves routinely given thumbs-down or an extended middle finger, more and more are trading in, according to new data. But they’re finding residual values for used Teslas have come crashing down. That’s something competitors such as Lucid and Polestar hope to take advantage of, as Headlight.News reports.
The latest J.D. Power U.S. Customer Service Index revealed customers were happier with dealer service departments for the second straight year. However, the results also show that dealers are missing chances to improve the experience and engender more loyalty from vehicle owners. Headlight.News has details.
Used car seller Carvana ventures into new territory with the firm buying its first dealership as the company attempts to enter the new car sales market with the purchase of Stellantis franchised dealership.
More new vehicle buyers remained loyal to their previous purchases in 2024 than the year prior, and General Motors and Tesla top the charts when it comes to owner retention efforts. That said, owner loyalty numbers are still below pre-pandemic levels. Find out more at Headlight.News.
While new vehicle sales were up on a year-over-year basis in January, it wasn’t because automakers or lenders made it easier on buyers, according to new data released this week. The average transaction price rose 1.3% compared to last January. Get details at Headlight.News.
Despite the winter storms and bitter cold that’s enveloped much of the U.S for a chunk of January, consumers appear to be finding time to go to auto dealers and buy new vehicles. They’re being rewarded with lower average transaction prices in the process. Get details at Headlight.News.
In the time after U.S. voters chose a new president last November, what will happen to the U.S. auto industry has been the subject of conjecture with some going on instinct and others, like the Dave Cantin Group and Kaiser Associates, taking a more data-oriented approach. EVs grow, Korean makers gain, truck sales flatten are just some of what they suggest will happen this year. Get details at Headlight.News.
Once one of the most important auto shows in North America, if not the world, the annual Motor City event returned to its original January schedule after a brief summer run. But what has been renamed the Detroit Auto Show is a mere fraction of the size of what it was during its glory days. Headlight.News looks at what has happened — and why.
Months after Volkswagen revealed interest in bringing its sporty Cupra brand to the U.S. market it has taken a critical step closer to making that happen before the end of the decade. It’s begun talks with the Penske Automotive Group which could partner on the launch.
Less than a week after federal safety regulators hit Ford with one of the largest fines in automotive history, the National Highway Traffic Safety Administration has launched two new investigations into the way the automaker has handled some recent recalls.
Bait-and-switch, hidden fees and other dealer scams could proliferate under the incoming administration of Donald Trump, experts warn, as the president-elect signals plans to eliminate or scale back various consumer protection rules.
Been eyeing one of the Jeep Wagoneer or Grand Wagoneer models but turned off by the high price tag? Then you’ll likely appreciate the automaker’s decision to slash prices by as much as $7,000 on new 2025 models – though you also can expect retailers to start offering good deals on leftover 2025 SUVs.